Bol sends an email for cancellation requests. However, this is not well visible in the order overview in ProductFlow. You don't see it until you are in an order.
My suggestion is to already show an indication of cancellation request in the overview to encourage an action within ProductFlow.
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Completed
Features
About 1 year ago

An Anonymous User
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Completed
Features
About 1 year ago

An Anonymous User
Get notified by email when there are changes.